Dante said:exactly....answering emails VERY fast and polite and anwsering ANY and all questions with a smile that to me is very important, you should never feel you are " burdening them" by asking anything at any time
If I go on a livechat with a book and it sounds like I am taking up there time or they are very unclear in answering I do not post up a cent
... it makes you feel more safe posting up if CS is A+
IMO
winbet said:This Forum seems to be getting more inept as the days go on. Once again we have a thread saying, Customer Service is the most important thing in a Book, while other threads are talking of non-payment :biglaugh:
When are you going to stop praising Companies for doing the their Job, especially Mods, who leave themselves open to insider dealings.